Return due to a damaged product/packaging at the time of delivery, we will need photographic proof of the packaging and the product from your end. The original invoice with the company’s seal and signature must be presented for all return requests. We may cancel the request if you fail to provide substantial proof. Subject to the provisions of this Return Policy, to be eligible to return the product and avail of the refund as described herein, you have to notify the Company in writing and return the product within 24 (twenty-four) hours from the time you received it. The product must be unused and in its original condition with all original tags and packaging intact and should not be broken or tampered with.

 You need to inform us about your decision to return the product on customercarer@thesleepfit.com, and provide us with full details of the defect complained of, the invoice number and delivery note number, before shipping the same to us.

  1. Return due to manufacturing defects: The guarantee is limited to distortion of thickness (sagging) of mattresses.  If the sagging is 1” (one inch) or more, you have to send a photo along with a copy of a signed and stamped invoice and guarantee card. If necessary, our company representative will inspect the mattress. If we found your complaint is genuine, you will get the replacement within 10 to 15  days from the date of receipt of defective mattress. 

You shall not be entitled to return the products, and we shall have no obligations or liability respecting products where we are satisfied that the damage complained of, was caused by misuse, improper storage, maintenance, use, assembly, installation, alteration or repair

  1. You shall not be entitled to cancel any order, where the products pertaining to such order have already been despatched by the Company to the address specified in the relevant order. If You changed your mind and want to cancel the order and if the Company receives a cancellation request with in 24 hrs of placement of order from you and the order has not been processed / approved by the Company, the Company shall cancel the order and refund the entire amount paid by you respecting such order.
Shipping:
  1. Company will be responsible for paying for the shipping costs for returning the product, subject to the return claim being approved by the company. Also, company will bear the entire cost of replacement, including packing and transportation.
  2. Customers have to ensure that the returned product reaches us in good condition. Any cost incurred towards the transit damages will be debited to you.
Refunds:

You will be notified once we received your returned product.

Where we are satisfied, after inspection of the returned product, that the complaint by you respecting the product is genuine and is not excluded under the provisions of this Return Policy or the guarantee document, we will notify you of the status of your refund/ replacement, and thereafter, we will initiate a refund/replacement. You will receive refund/replacement   within 10 to 15 working days. Goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

  • Book with obvious signs of use
  • CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will email you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.